Find urgent guest questions
Identify booking issues and disruption reports across your connected channels.
Agents for guest questions and feedback.
Sift agents find the conversations that need attention, prepare replies, and bring your team in when a guest needs help.
WWanderlyExample workspace
Inbox All conversations
Booking question
My trip is tomorrow and I still haven't received my confirmation.
Reply ready Refund follow-up
It's been over a week. Can someone check my refund?
Routed to Care Guest feedback
The team made our weekend away so easy. Thank you!
Positive feedbackAgent activity Example
Customer message
“My trip is tomorrow and I still haven't received my confirmation.”
Classified and routed
Contact reason · Booking confirmation
Team · Care
Suggested reply For review
Let's find it. Send us your booking reference in a private message and we'll take a look.
An example of Sift agents at work.
Agents work across your conversations.
Booking questions, disruptions, and guest feedback.
Route with context
Send the conversation to the right team with the customer's message and the details available in Sift.
Prepare a useful reply
Draft with your guidance and knowledge. Review before sending, or allow automatic replies where appropriate.
See what keeps coming up
Ask SiftGPT about booking and refund trends, then build a dashboard your team can return to.
Ask your agents. See the source.
Use SiftGPT to investigate feedback, build custom dashboards, and schedule briefings. Open the conversations behind an answer.
Explore customer insights ↗SSiftGPTExample
What are guests asking about in these conversations?
SiftGPT
Guest questions include a missing booking confirmation and a refund follow-up. Another guest shared positive feedback about their stay.
Illustrative answer from example conversationsCustom dashboardGuest experience
Track conversations by topic
Booking questionRefund follow-upGuest feedback
Your agents. Your rules.
Route booking and refund issues to your care team. Keep replies for review, or let agents send where you allow it.
Put your social agents to work.
See Sift with your team’s conversations in mind.
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