Sift AI
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Give every community conversation a next step.

Bring questions and feedback into one place. Route work to the right team, prepare a helpful reply, and keep the conversation moving.

Book a demoExplore Discord
Community inboxIllustrative example
INCOMING CONVERSATIONS
How do I update my account?Discord · #help · Needs a reply
Can we export these reports?Community forum · Product feedback
Where can I find the setup guide?Discord · Support queue
CONVERSATION

How do I update my account?

Community member · Discord thread

“I need to change my email address. Where should I start?”

Account question Routed to support
Suggested replyYou can update your email in account settings. Here are the steps to get there.
Ready for review

One place for the work behind a thriving community.

Keep the thread, its context, and the next action together as your team works across channels.

Find the right owner

Use queue criteria, priority, and assignment rules to bring questions to the people who can help.

Respond with context

Review the conversation and an AI-assisted draft based on your knowledge base before sending.

Learn from feedback

Use tags and analysis to find recurring questions and themes across conversations.

Set a goal. Keep the team in control.

Describe an outcome for an AI Goal, or build a fixed sequence of workflow steps. Review goal runs, action outcomes, and cases where an agent abstains.

  • Classify and route matching conversations
  • Add a note or notify the team
  • Inspect outcomes and abstentions
AI Goals
GOAL

Find account questions and route them to support

Account access questionRouted to support
Unclear requestAbstained · Needs team review
Run outcomes

Meet people where they already gather.

Connect your communities and give the team a clear path from question to reply.

Discord

Work with opted-in channels, threads, forum posts, and support tickets.

Explore Discord →

Community forums

Bring Discourse, Gainsight, and other forum topics into the inbox. Reply as your brand's forum account.

Explore community care →

Moderation visibility

See moderation flags and manage conversations across queues. High-confidence spam can be auto-closed.

Built for teams at

Give your community a thoughtful response.

See how Sift helps your team manage conversations and act on feedback.

Book a demo

Community management questions

What Sift can do with connected communities.

What can Sift do for community management?

Sift brings conversations from connected communities into a workflow where teams can review questions, identify recurring themes, and prepare replies.

Explore community care

How does Sift work with Discord?

Connect a Discord server and select the channels Sift can access. Your team can manage support conversations using the permissions granted to the integration.

Read the Discord setup guide

How does Sift work with community forums?

Sift brings topics and replies from forums like Discourse and Gainsight into the inbox, and your team responds from Sift. Each forum page lists what Sift can and can't do there.

See forum integrations

Can teams review agent replies?

Teams can review and edit drafts. For replies drafted in an AI tool like Claude, a person must confirm the reply before it can be sent.

Understand agent approvals