Find relevant posts
Listening collects public posts for configured keywords. Keep and skip rules help your team focus on useful conversations.
Find the conversation. Make your reply count.
Bring relevant social conversations into view, give your team context, and prepare a thoughtful reply from one place.
ConversationIllustrative example
PUBLIC CONVERSATION
A question worth answering
“Does anyone have tips for planning a first solo trip?”
Relevant conversationMatched a listening keyword
REPLY DRAFT
Start with a useful answer
“Start with a place you're excited to explore, and leave room in your plans for a little discovery.”
Review and editYour team can refine the reply before sending.
Illustrative conversation and draft
From a mention to a meaningful response.
Give your team a clearer path from discovery to reply, with the conversation and its context together.
Draft with context
AI can prepare a reply using the conversation and your team's knowledge base. Your brand voice guides its phrasing.
Reply where it began
Send a public reply or private message on supported channels. Add an internal note when your team needs context.
Give agents a goal and clear boundaries.
Goal agents evaluate conversations against your instructions. They can take permitted steps or decide that no action is needed.
- Tag a conversation, add a note, or move it to a queue.
- Assign a teammate or prepare a reply.
- Choose the actions an agent may take and how replies are reviewed.
Goal agentIllustrative example
GOAL
Help the team answer travel questions
1. Read the conversationUnderstand the question and its context.
2. Choose an allowed actionAdd a tag and prepare a reply.
3. Follow team settingsSend the draft for review when required.
Scheduled agentIllustrative example
RECURRING TASK
What are people asking this week?
Run the question on a schedule and share the report with the people who need it.
Weekly Email reportOpen a run to explore the result and ask a follow-up.
Keep learning between replies.
Use a scheduled agent to revisit a question. Choose a schedule and email recipients, then open a run to explore its result.
Classification agents also help organize conversations, so your team can see the topics and sentiment behind the activity.
Explore customer insights ↗Built for teams at
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Be present in the conversations that matter.
Give your team the context and tools to respond with care.
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