Agents handle support and spot trends in your Discord server.
Connect a Discord server and Sift brings messages, threads, forum posts, bot DMs, mentions, and reactions from the channels you choose into one inbox. Your team replies in context and turns questions into tracked tickets.
WWanderlyExample workspace
kai_dev
Is there a way to export my saved trips? Couldn't find it in settings.
- Pulled in from Discordnow
- Triage agent tagged How-to question2s
- Answer drafted4s
Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.
What Sift handles on Discord
Comes into Sift
- Channel messagesFrom the channels you choose
- Thread replies and forum posts
- DMs to the Sift bot
- Mentions of the bot or staff roles
- ReactionsFor sentiment and bot triggers
Goes back out
- Reply in a channel or thread
- Open a support ticket from a message
- Slash commands such as /close
- Support panel with a ticket button
What agents do with it
01
Community analytics
Sift reads tracked channels to build dashboards and reports about your community.
02
Support tickets
Members click Create Ticket on a panel to start a private thread that lands in your queue.
03
Triage and route
Workflows act on channel, role, sentiment, keyword, and reaction.
04
Auto-reply bots
Your team sets up bots for common questions or off-hours acknowledgements.
Set it up
- Open Settings, then Integrations, then Discord, and add your server.
- Install the Sift bot through Discord’s sign-in flow.
- Pick the channels to track, and give the bot View Channel where it is missing.
- Set up a support channel with a panel if you want tickets.
Works alongside
All 28 integrations →Put agents on Discord.
We will connect your Discord account and show the agents working on real conversations.