Flag reports for review
Identify conversations about suspected phishing or impersonation and route them to the right team.
Agents for financial customer care.
Sift agents organize conversations, flag reports for the right team, and prepare replies within the controls you set.
SYour workspaceExample workspace
Inbox All conversations
Fraud report
Someone sent me a link claiming to be from your team. Is it real?
Draft for review Account question
Where can I find the status of my application?
Reply ready Customer feedback
The new app made it much easier to find my statements.
Positive feedbackAgent activity Example
Customer message
“Someone sent me a link claiming to be from your team. Is it real?”
Classified and routed
Contact reason · Fraud concern
Team · Fraud team
Suggested reply For review
Thanks for letting us know. Please don't open the link. Send us a private message so our team can help.
An example of Sift agents at work.
Agents work across your conversations.
Account questions, fraud reports, and customer feedback.
Keep people in control
Choose what agents can do and where a person must review a response before it is sent.
Prepare consistent replies
Use your approved guidance and knowledge to draft responses for your team to review.
Understand customer concerns
Explore recurring topics and review the source conversations behind an answer.
Ask your agents. See the source.
Use SiftGPT to investigate feedback, build custom dashboards, and schedule briefings. Open the conversations behind an answer.
Explore customer insights ↗SSiftGPTExample
What are customers talking about in these conversations?
SiftGPT
A customer reports a suspicious link, another asks about an application, and a third shares feedback on the app.
Illustrative answer from example conversationsCustom dashboardCustomer concerns
Track conversations by topic
Fraud reportAccount questionCustomer feedback
Your agents. Your rules.
Route suspected fraud to your team for review. Set which responses require approval before sending.
Put your social agents to work.
See Sift with your team’s conversations in mind.
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