Agents work YouTube comments across videos and Shorts.
Connect a YouTube channel and Sift brings comments and replies from every video and Short into the inbox, including comments YouTube held for review. Sift’s agents route each one, and your team replies in the same thread.
Booked a trip for Friday and still no confirmation email. Can someone check?
- Pulled in from YouTubenow
- Triage agent tagged Booking issue2s
- Reply drafted4s
What Sift handles on YouTube
Comes into Sift
- Comments and replies on videos
- Comments on Shorts
- Held-for-review commentsIn their own moderation queue
Goes back out
- Reply to a commentPosted in the same thread
What agents do with it
Analyze every comment
With full processing, each comment gets sentiment, theme, language, and routing.
Triage and route
Workflows act on sentiment, keyword, author, and video, and send each comment to the right team.
Review held comments
Comments YouTube held as likely spam come to a person to decide, instead of being hidden.
Auto-reply bots
Your team sets up bots for common questions or off-hours acknowledgements.
Set it up
- Open Settings, then Integrations, then YouTube.
- Sign in with a Google account that owns or manages the channel.
- Pick the channels Sift should monitor.
- Choose full processing or stats only for each channel.
- Assign each channel to a queue if you want routing.
Works alongside
All 28 integrations →Put agents on YouTube.
We will connect your YouTube account and show the agents working on real conversations.