Sort questions from feedback
Classify product, delivery, and packaging conversations so the right team can find them.
Agents for product questions and feedback.
Sift agents sort customer questions and feedback, draft replies from your product knowledge, and show your team what people are saying.
SYour workspaceExample workspace
Inbox All conversations
Product question
Does this contain gluten? I couldn't find it on the label.
Reply ready Delivery issue
My order hasn't arrived and the tracking hasn't changed.
Routed to Care Product feedback
I love the product, but the new package is hard to open.
Tagged · PackagingAgent activity Example
Customer message
“Does this contain gluten? I couldn't find it on the label.”
Classified and routed
Contact reason · Product question
Team · Customer care
Suggested reply For review
Thanks for checking. We'll confirm the ingredient information and get back to you here.
An example of Sift agents at work.
Agents work across your conversations.
Product questions, delivery issues, and reviews.
Use your product knowledge
Give agents your approved information and guidance to help prepare accurate replies.
Track product themes
Compare questions and feedback across channels, with the original conversations behind each answer.
Build a view for your team
Ask SiftGPT for a custom dashboard of the topics and trends your team follows.
Ask your agents. See the source.
Use SiftGPT to investigate feedback, build custom dashboards, and schedule briefings. Open the conversations behind an answer.
Explore customer insights ↗SSiftGPTExample
What are customers asking about in these conversations?
SiftGPT
Customers ask about ingredients and a delayed delivery. Another says the new packaging is hard to open.
Illustrative answer from example conversationsCustom dashboardProduct feedback
Track conversations by topic
Product questionDelivery issueProduct feedback
Your agents. Your rules.
Route ingredient questions to your team for confirmation. Set which replies agents can send and which need review.
Put your social agents to work.
See Sift with your team’s conversations in mind.
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