Agents route WhatsApp chats and ask for feedback at close.
Connect WhatsApp Business and Sift brings one-to-one customer messages into the inbox. Sift’s agents route each chat by number, and your team replies with text, media, or approved templates, then asks for a rating at close.
WWanderlyExample workspace
Jonah P.
Hi, I need to change the name on my booking before tomorrow.
- Pulled in from WhatsAppnow
- Triage agent tagged Change request2s
- Routed to Care4s
Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.
What Sift handles on WhatsApp
Comes into Sift
- One-to-one customer messages
- Media, locations, and contact cards
- Button repliesSuch as a tap-to-rate CSAT score
Goes back out
- Reply with text or media
- Reply with a template
- CSAT prompt at closeOne to three stars, one tap
What agents do with it
01
Route by number
Each phone number can have its own queue, routing rules, and bot behavior.
02
Triage and route
Workflows act on number, language, business hours, and button taps.
03
Auto-reply bots
Your team sets up bots for common questions or off-hours acknowledgements.
04
Collect CSAT
Sift sends a rating prompt at close, and the customer’s tap updates the conversation.
Set it up
- Open Settings, then Integrations, then WhatsApp.
- Sign in through Meta as an admin of the Business Manager that owns your WhatsApp Business Account.
- Pick the accounts and phone numbers Sift should track.
- Assign each number to a queue if you want routing.
Works alongside
All 28 integrations →Put agents on WhatsApp.
We will connect your WhatsApp account and show the agents working on real conversations.