# Sift AI > Sift is a system of social agents that triage, route, research, draft, and reply. You choose when to review and when agents can act. Sift AI builds AI agents for social and community teams. They triage DMs, mentions, comments and posts, draft replies in the brand's voice, and can send replies automatically when enabled. Your AI assistant or your own agents can use the same pre-analyzed data, act on it, and configure Sift through Sift's MCP server. Product docs: https://docs.getsift.ai. Contact: hi@getsift.ai. ## Built for agents Connect your AI assistant or your own agents to Sift. They can work with social and community data, take action, and configure Sift within your team’s permissions and guardrails. ### Analysis for agents - Sift can assess messages for relevance and actionability, and filter noise according to your settings. - Explore topics and sentiment alongside metrics such as mention counts and response rates. - Explore trends such as topic momentum, sentiment over time, and moderation results. - Agents can use Sift's analytics to answer questions about your social data. ### All your support and community data - Search available messages, comments, reviews, people and other records from connected sources. Available data and actions vary by integration and permissions. - Explore topics, sentiment and support metrics, then inspect the underlying records in supported views. Listening requires personal sign-in and an organization with Listening enabled. ### Take action - Agents can prepare replies in your brand voice. Replies prepared through MCP require a person to confirm before sending, and agents can check delivery afterwards. - In Sift's composer, a person reviews AI drafts. Separately configured auto-reply bots can send automatically. AI Responses use the selected organization-wide knowledge context and Voice & Tone settings. - Some servers offer prototype embedded inbox, action and dashboard views for compatible clients using personal OAuth. Other clients receive text, structured data and a Sift link. ### Configure Sift through agents - Some permitted changes to saved searches, dashboards or settings take effect immediately. Other changes, such as Signal changes, require approval in Sift. - Admins decide who can use agents and who can send through them, per role and per person. Every tool call is recorded for audits. ### For developers - Remote MCP server at https://mcp.getsift.ai/mcp over Streamable HTTP. Sign in with OAuth (PKCE, dynamic client registration), or connect an unattended integration with an organization API key. - When available, `execute` discovers and calls operations within the caller's permissions. `sift.spec(id)` returns the exact input and output schema, and `list_skills` / `read_skill` load Sift's playbooks. - Replies use `prepare_reply`, `review_reply` and `open_reply`. Tool arguments can't approve, and API keys can't send. - When you select All organizations at personal sign-in, one connection can reach organizations you belong to. Each call uses one organization and checks access (`list_orgs`, `switch_org`, or `org` on a call). - The `sift` CLI connects through the same server. There is also a REST API with an OpenAPI schema, plus workflow webhooks and triggers. - [Agent guide](https://docs.getsift.ai/docs/developer/agent-guide.md): working procedure, copyable agent instructions and recipes - [MCP overview](https://docs.getsift.ai/docs/developer/mcp.md): tools, discovery, reads and changes, human-confirmed replies - [MCP connections](https://docs.getsift.ai/docs/developer/mcp-connections.md): OAuth and API key setup, multi-organization use, access controls - [MCP field reference](https://docs.getsift.ai/docs/developer/mcp-reference.md): every tool field and data contract - [Record field dictionary](https://docs.getsift.ai/docs/developer/record-fields.md): fields and short keys on returned records - [AI filtering](https://docs.getsift.ai/docs/sift-ai/ai-filtering.md): relevance, actionability and filtering controls - [AI responses](https://docs.getsift.ai/docs/sift-ai/ai-responses.md): drafting, knowledge context and human review - [Knowledge base](https://docs.getsift.ai/docs/sift-ai/knowledge-base.md): sources and contexts used in Sift - [AI analytics](https://docs.getsift.ai/docs/analyze/analytics/ai-analytics.md): topics, sentiment, trends and source records - [REST API](https://docs.getsift.ai/docs/developer/api.md): authentication and endpoints - [OpenAPI schema](https://api.getsift.ai/docs/json): exact REST request and response schemas - [Docs index for agents](https://docs.getsift.ai/llms.txt): short index of every docs page - [Spanish documentation](https://docs.getsift.ai/es/docs/index.md): public documentation in Spanish - [Docs full text](https://docs.getsift.ai/llms-full.txt): all public docs in one response ## Core pages - [Sift AI](https://www.getsift.ai/index.md): Sift is the agent-first platform for social teams. Agents handle every DM and mention, draft replies, fill in forms, and build your routing and reports. - [Sift for agents](https://www.getsift.ai/agents.md): Sift comes with agents for triage, replies, and research. Connect Claude, ChatGPT, Codex, Cursor, or your own agent to the same data and actions. - [Sift AI Changelog](https://www.getsift.ai/changelog.md): Explore Sift AI product updates for social care, community operations, AI-assisted support, and conversation analytics. - [AI Community Management Software](https://www.getsift.ai/community-management.md): Sift's community agents triage Discord and forum conversations, surface themes, and prepare replies for team review. - [Sift for Discord](https://www.getsift.ai/community-management/discord.md): Discord agents triage support questions, flag possible scams, and prepare replies for your team to review. - [Sift for Community](https://www.getsift.ai/community.md): Community agents triage questions, surface recurring themes, and prepare replies for your team to review. - [Hootsuite Alternative for Social Customer Care](https://www.getsift.ai/compare/hootsuite-alternatives.md): Looking for a Hootsuite alternative for care? Sift's agents act on every conversation: they route, fill fields and draft, with live SLAs, CSAT and QA built in. - [Sprinklr Alternative for Social Care](https://www.getsift.ai/compare/sprinklr-alternatives.md): Looking for a Sprinklr alternative? Sift's agents act: they set up routing, fill your fields and draft replies, and your SLAs, CSAT and QA still work. - [Sprout Social Alternative for Support Teams](https://www.getsift.ai/compare/sprout-social-alternatives.md): Looking for a Sprout Social alternative? Sift's agents act on every conversation: they route, fill fields and draft, with live SLAs, CSAT and QA built in. - [Book a demo](https://www.getsift.ai/contact.md): Book a demo of Sift. See agents sort your inbox, draft replies, and find trends across your social channels. - [Industries](https://www.getsift.ai/industries.md): See how Sift's social agents help teams find conversations, prepare replies, and understand customer feedback across industries. - [Integrations](https://www.getsift.ai/integrations.md): Connect 28 social, messaging, community, review, email, and AI sources to Sift's agents for triage, context, and reply drafts. - [Platform](https://www.getsift.ai/platform.md): Sift's agents triage, draft, investigate, and grade across one inbox, with workflows, analytics, listening, moderation, and admin controls around them. - [Pricing](https://www.getsift.ai/pricing.md): Sift pricing is set up around your team: the channels you connect, your conversation volume, and the agents you use. Tell us about your team for a quote. - [Product Overview](https://www.getsift.ai/product-overview.md): Sift brings social and community conversations into one workspace, where agents triage, route, research, and prepare replies under your team's rules. - [Social Engagement and Growth](https://www.getsift.ai/social-engagement-and-growth.md): Find relevant social conversations, understand the context, and prepare replies for your team to review with Sift. - [AI Social Customer Service](https://www.getsift.ai/social-support.md): Sift's agents sort DMs, mentions, and comments, draft replies in your voice, and route the rest to the right person. - [Free Social Media Tools for Brands](https://www.getsift.ai/tools.md): Free social media tools for brands: social listening, share of voice, a social care audit, sentiment analysis, an engagement rate calculator and a hashtag generator. - [Voice of the Customer Analytics](https://www.getsift.ai/voice-of-the-customer.md): Sift AI agents surface themes and sentiment across social conversations. Ask SiftGPT questions in the app, Slack, or supported MCP tools. ## Platform - [AI replies](https://www.getsift.ai/platform/ai-replies.md): One click drafts a reply from your knowledge base, the thread history, and your Voice & Tone. Your team edits and sends. Sift learns from those edits and proposes new voice rules. - [Analytics](https://www.getsift.ai/platform/analytics.md): AI builds a topic taxonomy from every conversation, with sentiment and trends. Support dashboards track SLAs, CSAT, and team activity. Every chart drills down to the posts. - [Inbox](https://www.getsift.ai/platform/inbox.md): DMs, mentions, comments, reviews, community threads, and forms land in one inbox, triaged by agents. Press N and Sift hands you the most important open conversation next. - [Knowledge base](https://www.getsift.ai/platform/knowledge-base.md): Crawl your website, add file links, or upload documents, and group them into contexts. The same knowledge powers reply drafts, auto-reply bots, and SiftGPT. - [Listening](https://www.getsift.ai/platform/listening.md): Sift finds posts about your brand on X, Threads, Instagram, TikTok, and YouTube, keeps what matters, and alerts you when volume jumps. - [Moderation](https://www.getsift.ai/platform/moderation.md): Built-in and AI spam detection close junk automatically. Pattern rules catch the rest. Your rulebook decides what’s rejected, what’s escalated, and what’s left to AI judgment. - [People](https://www.getsift.ai/platform/people.md): Sift links each person’s accounts across platforms, scores their value from 0 to 100, and sorts your audience into lifecycle stages and sentiment groups. - [Quality & CSAT](https://www.getsift.ai/platform/quality.md): QA agents grade closed conversations against your checklist every night. Managers approve messages before they send, watch queues live, and track CSAT, including AI estimates where customers didn’t answer. - [Security & admin](https://www.getsift.ai/platform/security.md): Roles decide who can see and do what. Admins choose who can connect an AI tool and who can send through it, and every change is logged. - [SiftGPT](https://www.getsift.ai/platform/siftgpt.md): SiftGPT answers questions about your connected channels in plain language, builds charts and reports, and links every answer back to the conversations behind it. Use it in Sift, in Slack, or from your own AI. - [AI triage](https://www.getsift.ai/platform/triage.md): When a message arrives, Sift’s triage agent scores it for relevance and actionability, writes a title and summary, adds tags, and puts it in the right queue. Noise is closed before anyone has to look at it. - [Workflows](https://www.getsift.ai/platform/workflows.md): Route conversations to the right queue, run steps when something matches, and describe outcomes in plain language with AI Goals. Every run is logged. ## Industries - [Consumer goods](https://www.getsift.ai/industries/consumer-goods.md): Sift agents sort customer questions and feedback, draft replies from your product knowledge, and show your team what people are saying. - [Developer & AI products](https://www.getsift.ai/industries/developer-and-ai-products.md): Sift agents find questions and feedback across your connected communities, prepare replies, and help your team see what developers need. - [Financial services](https://www.getsift.ai/industries/financial-services.md): Sift agents organize conversations, flag reports for the right team, and prepare replies within the controls you set. - [Gaming](https://www.getsift.ai/industries/gaming.md): Sift agents find conversations across your connected communities, route issues to the right team, and help you understand player feedback. - [Telecom](https://www.getsift.ai/industries/telecom.md): Sift agents organize service and account conversations, prepare replies, and route work to the people who can help. - [Travel & hospitality](https://www.getsift.ai/industries/travel-hospitality.md): Sift agents find the conversations that need attention, prepare replies, and bring your team in when a guest needs help. ## Integrations - [App Store integration](https://www.getsift.ai/integrations/app-store.md): Connect your apps through App Store Connect and Sift brings reviews from every territory into one inbox. Use rating, territory, and version to organize feedback, and post developer replies from Sift. - [Canny integration](https://www.getsift.ai/integrations/canny.md): Connect a Canny workspace with an API key and Sift brings feedback posts, boards, and comments into the same view as your other channels, so you can see what customers ask for and how it trends. - [ChatGPT integration](https://www.getsift.ai/integrations/chatgpt.md): Add Sift to ChatGPT on plans that allow connectors (the ChatGPT setting for adding apps). If you don’t see the option, ask your ChatGPT admin. Then ask about your customers, see the posts behind each answer, and have it draft replies that your team approves. - [Chrome Web Store integration](https://www.getsift.ai/integrations/chrome-web-store.md): Add a Chrome extension by its ID or store URL and Sift pulls in its public reviews on a schedule. Read and analyze them next to your other feedback, then reply in the store from a link on each review. - [Claude integration](https://www.getsift.ai/integrations/claude.md): Add Sift to Claude in a minute. Then ask Claude what customers are saying, see the posts behind the answer, and have it draft replies that your team approves. - [Codex integration](https://www.getsift.ai/integrations/codex.md): Codex is OpenAI’s coding agent. Connect Sift so it can look up customer feedback while it works. It sees what you can see in Sift, and nothing more. - [Cursor integration](https://www.getsift.ai/integrations/cursor.md): Connect Sift to Cursor. Look up what customers said about a bug while you fix it, and see how many people it hits. - [Custom API integration](https://www.getsift.ai/integrations/custom-api.md): Import customer content from your portal, feedback system, or other tools with a source-scoped API key. Sift analyzes each conversation, and your team can claim, tag, and update it like any other. - [Custom Form integration](https://www.getsift.ai/integrations/custom-form.md): Build a hosted form and share its link anywhere. Each submission becomes a conversation in Sift, routed and analyzed like the rest, and your team can reply by email when the form captured an address. - [Discord integration](https://www.getsift.ai/integrations/discord.md): Connect a Discord server and Sift brings messages, threads, forum posts, bot DMs, mentions, and reactions from the channels you choose into one inbox. Your team replies in context and turns questions into tracked tickets. - [Discourse integration](https://www.getsift.ai/integrations/discourse.md): Connect a Discourse community and Sift brings new topics, replies, and private messages into one inbox. Your team replies, closes or reopens topics, and flags posts from Sift. - [Facebook integration](https://www.getsift.ai/integrations/facebook.md): Connect your Facebook Pages through Meta and Sift brings Page comments, mentions, reactions, and Messenger DMs into one inbox. Sift’s agents route each one, and your team replies as your Page. - [Gainsight integration](https://www.getsift.ai/integrations/gainsight.md): Connect your Gainsight community and Sift brings articles, conversations, questions, ideas, and product updates into the inbox with their replies. Your team answers from Sift, as a shared author or as themselves. - [Gemini CLI integration](https://www.getsift.ai/integrations/gemini-cli.md): Connect Sift to Gemini CLI. Search conversations and pull numbers without leaving the terminal. - [Gmail integration](https://www.getsift.ai/integrations/gmail.md): Connect Gmail or Google Workspace to reply to customer conversations, such as form submissions, from Sift. Replies go out from your connected address, and answers join the same conversation. - [Google Play integration](https://www.getsift.ai/integrations/google-play.md): Connect your apps through Google Play Console and Sift brings reviews into one inbox. Use rating, device, and version to organize feedback, and post developer replies from Sift. - [Higher Logic integration](https://www.getsift.ai/integrations/higher-logic.md): Connect a Higher Logic community and Sift brings discussions, replies, private messages, and staff mentions into the inbox. Your team replies or sends a private message, and workflows tag discussions as they arrive. - [Instagram integration](https://www.getsift.ai/integrations/instagram.md): Connect Instagram Business accounts through Meta and Sift brings comments, mentions, story mentions, hashtag matches, and DMs into one inbox. Sift’s agents route each item, and your team replies as your Business account. - [LinkedIn integration](https://www.getsift.ai/integrations/linkedin.md): Connect a LinkedIn company Page and Sift brings comments, reply threads, and Page mentions into the inbox. Sift’s agents route each one, and your team replies as the Page. - [Outlook integration](https://www.getsift.ai/integrations/outlook.md): Connect an Outlook or Microsoft 365 mailbox so your team can reply to email conversations, such as form submissions, from Sift. Customer replies come back to the same conversation in real time. - [Salesforce integration](https://www.getsift.ai/integrations/salesforce.md): Sift syncs with your Salesforce org. It is set up by the Sift team, so reach out to your Sift contact to turn it on. - [Slack integration](https://www.getsift.ai/integrations/slack.md): Connect Slack to get workflow and AI goal alerts in channels, personal DMs from the Sift bot, and SiftGPT answers about your customer data. You can also track Slack channels as conversations in Sift. - [Telegram integration](https://www.getsift.ai/integrations/telegram.md): Connect Telegram accounts, a bot, or both. Sift monitors your groups and channels, opens private support chats with /sift, and lets your team reply in the thread and ask for a rating at close. - [Threads integration](https://www.getsift.ai/integrations/threads.md): Connect a Threads account through the same Meta connection as Instagram. Sift brings replies, mentions, quote posts, and keyword matches into the inbox, and your team replies from there. - [TikTok integration](https://www.getsift.ai/integrations/tiktok.md): Connect a TikTok Business account and Sift brings comments, full reply threads, and mentions into the inbox. Sift’s agents route each comment, and your team replies from one place. - [WhatsApp integration](https://www.getsift.ai/integrations/whatsapp.md): Connect WhatsApp Business and Sift brings one-to-one customer messages into the inbox. Sift’s agents route each chat by number, and your team replies with text, media, or approved templates, then asks for a rating at close. - [X integration](https://www.getsift.ai/integrations/x.md): Connect one or more X accounts and Sift brings mentions, replies, quote posts, keyword matches, and DMs into one inbox. Sift’s agents route each one, and your team replies, quotes, or sends a DM from the same place. - [YouTube integration](https://www.getsift.ai/integrations/youtube.md): Connect a YouTube channel and Sift brings comments and replies from every video and Short into the inbox, including comments YouTube held for review. Sift’s agents route each one, and your team replies in the same thread. ## Product docs - [Sift Docs](https://docs.getsift.ai/docs/index.md): How to set up and use Sift, the agent-first platform for social teams. Connect channels, work the inbox, and set up agents, routing, forms and reports. - Getting Started - [Getting Started](https://docs.getsift.ai/docs/getting-started.md): Connect your first channels, invite your team, and see how Sift's agents triage, route and draft replies for every DM and mention. - [Quickstart](https://docs.getsift.ai/docs/getting-started/quickstart.md): Connect a source and see Sift's AI agents at work - [Sift Demo](https://docs.getsift.ai/docs/getting-started/demo.md) - [The Sift Application](https://docs.getsift.ai/docs/getting-started/the-sift-application.md) - [Glossary](https://docs.getsift.ai/docs/getting-started/glossary.md): Sift Glossary - Agent - [Agent](https://docs.getsift.ai/docs/agent.md) - [The inbox](https://docs.getsift.ai/docs/agent/the-inbox.md) - [Responding to customers](https://docs.getsift.ai/docs/agent/responding.md) - [Agent Training](https://docs.getsift.ai/docs/agent/training.md): A complete walkthrough of the agent experience in Sift, from the inbox to resolving a conversation. - [Managing a Conversation](https://docs.getsift.ai/docs/agent/managing-a-conversation.md) - [Keyboard shortcuts](https://docs.getsift.ai/docs/agent/keyboard-shortcuts.md) - Manage - [Manage](https://docs.getsift.ai/docs/manage.md) - [The manager inbox](https://docs.getsift.ai/docs/manage/manager-inbox.md) - [Actions](https://docs.getsift.ai/docs/manage/actions.md) - [Monitor](https://docs.getsift.ai/docs/manage/monitor.md) - [Content](https://docs.getsift.ai/docs/manage/content.md) - [Review](https://docs.getsift.ai/docs/manage/review.md) - Dashboards & Analysis - [Dashboards & Analysis](https://docs.getsift.ai/docs/analyze.md) - Analytics - [Analytics Overview](https://docs.getsift.ai/docs/analyze/analytics/analytics-overview.md) - [AI Analytics](https://docs.getsift.ai/docs/analyze/analytics/ai-analytics.md) - [Actions & Support](https://docs.getsift.ai/docs/analyze/analytics/actions-and-support.md) - [Agents](https://docs.getsift.ai/docs/analyze/analytics/agents.md) - [Custom Dashboards](https://docs.getsift.ai/docs/analyze/analytics/custom-dashboards.md) - People - [Overview](https://docs.getsift.ai/docs/analyze/people/overview.md) - [People](https://docs.getsift.ai/docs/analyze/people/people.md) - [Users](https://docs.getsift.ai/docs/analyze/people/users.md) - [User tags](https://docs.getsift.ai/docs/analyze/people/user-tags.md) - Search - [Search](https://docs.getsift.ai/docs/search.md) - [Saved Searches](https://docs.getsift.ai/docs/search/saved-searches.md) - Sift AI: Chat, scheduled agents, and artifacts - [Sift AI](https://docs.getsift.ai/docs/sift-ai.md) - [Chat](https://docs.getsift.ai/docs/sift-ai/chat.md) - [Knowledge Base](https://docs.getsift.ai/docs/sift-ai/knowledge-base.md) - AI Studio - [AI Studio](https://docs.getsift.ai/docs/sift-ai/ai-studio.md) - [Brand Profile](https://docs.getsift.ai/docs/sift-ai/ai-studio/brand-profile.md) - [Voice & Tone](https://docs.getsift.ai/docs/sift-ai/ai-studio/voice-and-tone.md) - [Learned Patterns](https://docs.getsift.ai/docs/sift-ai/ai-studio/learned-patterns.md) - [AI Filtering](https://docs.getsift.ai/docs/sift-ai/ai-filtering.md) - [AI Responses](https://docs.getsift.ai/docs/sift-ai/ai-responses.md) - Automate - [Automate](https://docs.getsift.ai/docs/automate.md) - [Workflows](https://docs.getsift.ai/docs/automate/workflows.md) - [Webhooks](https://docs.getsift.ai/docs/automate/workflow-webhooks.md) - [Workflow Triggers](https://docs.getsift.ai/docs/automate/workflow-triggers.md) - [Action Rules](https://docs.getsift.ai/docs/automate/action-rules.md) - [Macros & Saved Responses](https://docs.getsift.ai/docs/automate/saved-responses.md) - Sources - [Sources](https://docs.getsift.ai/docs/sources.md) - [Platforms](https://docs.getsift.ai/docs/sources/platforms.md) - [Channels](https://docs.getsift.ai/docs/sources/channels.md) - [Social listening](https://docs.getsift.ai/docs/sources/listening.md) - [Role Distribution](https://docs.getsift.ai/docs/sources/role-distribution.md) - Integrations - [Integrations](https://docs.getsift.ai/docs/integrations.md) - [Facebook & Instagram](https://docs.getsift.ai/docs/integrations/facebook-and-instagram.md) - [X / Twitter](https://docs.getsift.ai/docs/integrations/x-twitter.md) - Discord - [Discord](https://docs.getsift.ai/docs/integrations/discord.md) - [Setup a Discord Integration](https://docs.getsift.ai/docs/integrations/discord/setup-a-discord-integration.md): Set up your Discord Integration. At the end of this, you'll have added a Server to Sift that's ready for analytics and support. If you prefer a video, check out the following. Otherwise, read on :) - [Discord Permissions](https://docs.getsift.ai/docs/integrations/discord/discord-permissions.md) - [Discord Support Setup](https://docs.getsift.ai/docs/integrations/discord/discord-support-setup.md) - [Discord Troubleshooting and Tips](https://docs.getsift.ai/docs/integrations/discord/discord-troubleshooting-and-tips.md) - [Telegram](https://docs.getsift.ai/docs/integrations/telegram.md) - Slack - [Slack](https://docs.getsift.ai/docs/integrations/slack.md): Receive Sift notifications and talk to the SiftGPT bot in Slack. - [Set up a Slack integration](https://docs.getsift.ai/docs/integrations/slack/setup-a-slack-integration.md): Connect Slack for notifications and the SiftGPT bot. Channel action tracking is optional. - [YouTube](https://docs.getsift.ai/docs/integrations/youtube.md) - [Google Play](https://docs.getsift.ai/docs/integrations/google-play.md) - [App Store](https://docs.getsift.ai/docs/integrations/app-store.md) - [Gainsight](https://docs.getsift.ai/docs/integrations/gainsight.md) - [Discourse](https://docs.getsift.ai/docs/integrations/discourse.md) - [WhatsApp](https://docs.getsift.ai/docs/integrations/whatsapp.md) - [TikTok](https://docs.getsift.ai/docs/integrations/tiktok.md) - [Threads](https://docs.getsift.ai/docs/integrations/threads.md) - [LinkedIn](https://docs.getsift.ai/docs/integrations/linkedin.md) - [Higher Logic](https://docs.getsift.ai/docs/integrations/higher-logic.md) - [Outlook](https://docs.getsift.ai/docs/integrations/outlook.md) - [Custom Form](https://docs.getsift.ai/docs/integrations/custom-form.md) - [Custom API](https://docs.getsift.ai/docs/integrations/custom-api.md): Import customer content from your own tools with source-scoped API keys. - Configure - [Configure](https://docs.getsift.ai/docs/configure.md) - [Organization](https://docs.getsift.ai/docs/configure/organization.md) - [AI](https://docs.getsift.ai/docs/configure/ai.md) - [Automation](https://docs.getsift.ai/docs/configure/automation.md) - [Content Management](https://docs.getsift.ai/docs/configure/content-management.md) - [Account & Help](https://docs.getsift.ai/docs/configure/account-and-help.md) - Developer - [Developer](https://docs.getsift.ai/docs/developer.md) - [Agent guide](https://docs.getsift.ai/docs/developer/agent-guide.md) - [MCP connections](https://docs.getsift.ai/docs/developer/mcp-connections.md) - [MCP overview](https://docs.getsift.ai/docs/developer/mcp.md) - [MCP field reference](https://docs.getsift.ai/docs/developer/mcp-reference.md) - [Record field dictionary](https://docs.getsift.ai/docs/developer/record-fields.md) - [API](https://docs.getsift.ai/docs/developer/api.md) - [API field reference](https://docs.getsift.ai/docs/developer/api-reference.md) - [API Keys](https://docs.getsift.ai/docs/developer/api-keys.md) - [Query syntax](https://docs.getsift.ai/docs/developer/query-syntax.md) - [Metrics Reference](https://docs.getsift.ai/docs/developer/metrics-reference.md) ## Free tools - [Free Engagement Rate Calculator: Instagram, TikTok](https://www.getsift.ai/tools/engagement-rate-calculator.md): Free engagement rate calculator for Instagram, TikTok, X and YouTube. Look up any public account's engagement rate, or work out the rate for a single post. - [Free Hashtag Generator for Instagram, TikTok and X](https://www.getsift.ai/tools/hashtag-generator.md): Free hashtag generator for Instagram, TikTok, X and LinkedIn. Get up to 20 hashtags for your post, each checked against how often it was used this week. - [Free Sentiment Analysis Tool for Reviews and Posts](https://www.getsift.ai/tools/sentiment-analysis.md): Free sentiment analysis tool. Paste social posts, comments or reviews and see positive, neutral and negative for every line, plus the topics people talk about. - [Free Share of Voice Tool: Compare Brands on Social](https://www.getsift.ai/tools/share-of-voice.md): Free share of voice tool. Compare your brand with up to 3 competitors across X, TikTok, YouTube, Instagram and news: share of posts, engagement, channels and themes. - [Free Social Care Audit: Brand Response Time on X](https://www.getsift.ai/tools/social-care-audit.md): Free social care audit. Check any brand's response time on X: median reply time, reply rate, the top customer issues, and the posts still waiting for an answer. - [Free Social Listening Tool: Track Brand Mentions](https://www.getsift.ai/tools/social-listening.md): Free social listening tool. Track brand mentions, competitors and hashtags across X, TikTok, YouTube, Instagram and news, with volume, themes and sentiment in 30 seconds. ## Changelog - [Ask SiftGPT in Slack](https://www.getsift.ai/changelog/2026-10-29-ask-siftgpt-in-slack.md): Bring SiftGPT into a Slack conversation with a mention or direct message. See what changed in Sift AI and how it helps social care teams. - [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly.md): Escalated cases no longer return to the previous routing path. See what changed in Sift AI and how it helps social care teams. - [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox.md): Your queues, views, and filters stay close when you open a case. See what changed in Sift AI and how it helps social care teams. - [More community conversations in Listening](https://www.getsift.ai/changelog/2026-10-29-more-community-conversations-in-listening.md): Bring Discord and Telegram messages into your listening view. See what changed in Sift AI and how it helps social care teams. - [Put an agent on a schedule](https://www.getsift.ai/changelog/2026-10-29-put-an-agent-on-a-schedule.md): Give an agent a recurring task and bring its results to your team. See what changed in Sift AI and how it helps social care teams. - [Read charts at a glance](https://www.getsift.ai/changelog/2026-10-29-read-charts-at-a-glance.md): Charts can show a headline value alongside their trend. See what changed in Sift AI and how it helps social care teams. - [Explore Moments in Listening](https://www.getsift.ai/changelog/2026-10-27-explore-moments-in-listening.md): Find the events behind changes in conversation volume. See what changed in Sift AI and how it helps social care teams. - [Follow the full conversation](https://www.getsift.ai/changelog/2026-10-27-follow-the-full-conversation.md): Listening brings related posts and replies together in a thread. See what changed in Sift AI and how it helps social care teams. - [Meet Pulse](https://www.getsift.ai/changelog/2026-10-27-meet-pulse.md): See the events shaping your social conversation, with the posts behind each story. See what changed in Sift AI and how it helps social care teams. - [See competitor Moments](https://www.getsift.ai/changelog/2026-10-27-see-competitor-moments.md): Explore the events and conversations connected to competitors in Pulse and Listening. See what changed in Sift AI and how it helps social care teams. - [Translate Listening posts](https://www.getsift.ai/changelog/2026-10-27-translate-listening-posts.md): Read Listening conversations across languages. See what changed in Sift AI and how it helps social care teams. - [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x.md): See more of the reply chain when you open a case. See what changed in Sift AI and how it helps social care teams. - [Save customer contact details from replies](https://www.getsift.ai/changelog/2026-10-22-save-customer-contact-details-from-replies.md): Keep contact information customers send with their profile. See what changed in Sift AI and how it helps social care teams. - [See Listening posts in Tag Insights](https://www.getsift.ai/changelog/2026-10-22-see-listening-posts-in-tag-insights.md): Explore tags across the conversations Sift finds in Listening. See what changed in Sift AI and how it helps social care teams. - [See the queue on Kanban cards](https://www.getsift.ai/changelog/2026-10-22-see-the-queue-on-kanban-cards.md): Kanban cards now show the name of the queue. See what changed in Sift AI and how it helps social care teams. - [Add an image to a reply draft](https://www.getsift.ai/changelog/2026-10-21-add-an-image-to-a-reply-draft.md): Attach an image to an AI-drafted reply while it waits for review. See what changed in Sift AI and how it helps social care teams. - [Go deeper from a dashboard](https://www.getsift.ai/changelog/2026-10-21-go-deeper-from-a-dashboard.md): Open the filters, grouping, and records behind a chart in one panel. See what changed in Sift AI and how it helps social care teams. - [See new work as it arrives](https://www.getsift.ai/changelog/2026-10-21-see-new-work-as-it-arrives.md): Newly pushed items appear in the inbox without an extra click. See what changed in Sift AI and how it helps social care teams. - [Send images in Telegram replies](https://www.getsift.ai/changelog/2026-10-21-send-images-in-telegram-replies.md): Attach an image when replying through a supported Telegram account. See what changed in Sift AI and how it helps social care teams. - [Translation that respects your team](https://www.getsift.ai/changelog/2026-10-21-translation-that-respects-your-team.md): Sift respects the languages your team already reads when translating conversations. See what changed in Sift AI and how it helps social care teams. - [A better Listening view on mobile](https://www.getsift.ai/changelog/2026-10-19-a-better-listening-view-on-mobile.md): Listening is easier to use on a smaller screen. See what changed in Sift AI and how it helps social care teams. - [Add an image to SiftGPT](https://www.getsift.ai/changelog/2026-10-19-add-an-image-to-siftgpt.md): Bring an image into a conversation with SiftGPT. See what changed in Sift AI and how it helps social care teams. - [More useful case macros](https://www.getsift.ai/changelog/2026-10-19-more-useful-case-macros.md): Connect repeatable case work to fields, forms, and workflows. See what changed in Sift AI and how it helps social care teams. - [Understand what is gaining attention](https://www.getsift.ai/changelog/2026-10-19-understand-what-is-gaining-attention.md): Listening adds a virality score and a clearer view of post activity. See what changed in Sift AI and how it helps social care teams. - [Your agents, in one place](https://www.getsift.ai/changelog/2026-10-19-your-agents-in-one-place.md): Find classification agents and goal agents together. See what changed in Sift AI and how it helps social care teams. - [Discover people from Listening](https://www.getsift.ai/changelog/2026-10-15-discover-people-from-listening.md): Find people in Listening and bring them into Groups. See what changed in Sift AI and how it helps social care teams. - [Find more in Listening search](https://www.getsift.ai/changelog/2026-10-15-find-more-in-listening-search.md): Listening search is faster and shows a total for its results. See what changed in Sift AI and how it helps social care teams. - [Organize your dashboards](https://www.getsift.ai/changelog/2026-10-15-organize-your-dashboards.md): Put related dashboards into groups and keep saved views easier to find. See what changed in Sift AI and how it helps social care teams. - [Save agent answers in custom fields](https://www.getsift.ai/changelog/2026-10-15-save-agent-answers-in-custom-fields.md): Batch agents can write their answers to the fields your team uses. See what changed in Sift AI and how it helps social care teams. - [Bring customer profiles together](https://www.getsift.ai/changelog/2026-10-14-bring-customer-profiles-together.md): The inbox can suggest profile merges across channels. See what changed in Sift AI and how it helps social care teams. - [Connect agents across organizations](https://www.getsift.ai/changelog/2026-10-14-connect-agents-across-organizations.md): Use one MCP connection across the Sift organizations you belong to. See what changed in Sift AI and how it helps social care teams. - [More detail in Listening charts](https://www.getsift.ai/changelog/2026-10-14-more-detail-in-listening-charts.md): Listening adds clearer engagement and sentiment views. See what changed in Sift AI and how it helps social care teams. - [More ways to explore competitors](https://www.getsift.ai/changelog/2026-10-14-more-ways-to-explore-competitors.md): Competitor dashboards bring posts and conversation into a view your team can explore. See what changed in Sift AI and how it helps social care teams. - [Read and translate words in images and video](https://www.getsift.ai/changelog/2026-10-14-read-and-translate-words-in-images-and-video.md): Sift can extract image text and transcribe speech in videos and voice notes. See what changed in Sift AI and how it helps social care teams. - [Use more of Sift in your language](https://www.getsift.ai/changelog/2026-10-14-use-more-of-sift-in-your-language.md): More of the workspace is translated across supported languages. See what changed in Sift AI and how it helps social care teams. - [Find the right macro](https://www.getsift.ai/changelog/2026-10-08-find-the-right-macro.md): The macro picker is easier to search and scroll through. See what changed in Sift AI and how it helps social care teams. - [See more fields in Listening](https://www.getsift.ai/changelog/2026-10-08-see-more-fields-in-listening.md): The Listening dashboard includes more of the fields available for a post. See what changed in Sift AI and how it helps social care teams. - [Send AI drafts through the composer](https://www.getsift.ai/changelog/2026-10-08-send-ai-drafts-through-the-composer.md): AI drafts now use the same composer send path as other replies. See what changed in Sift AI and how it helps social care teams. - [Bring TikTok conversations into the inbox](https://www.getsift.ai/changelog/2026-10-07-bring-tiktok-conversations-into-the-inbox.md): Connect a supported TikTok account and manage conversations in Sift. See what changed in Sift AI and how it helps social care teams. - [Follow long Discord threads](https://www.getsift.ai/changelog/2026-10-07-follow-long-discord-threads.md): Sift fetches more replies in long Discord threads. See what changed in Sift AI and how it helps social care teams. - [Meet Competitor Radar](https://www.getsift.ai/changelog/2026-10-07-meet-competitor-radar.md): Explore competitor posts and mentions in Listening. See what changed in Sift AI and how it helps social care teams. - [Confirm replies from connected agents](https://www.getsift.ai/changelog/2026-10-06-confirm-replies-from-connected-agents.md): Review a reply prepared by an MCP-connected agent before it is sent. See what changed in Sift AI and how it helps social care teams. - [Keep filters and charts in sync](https://www.getsift.ai/changelog/2026-10-06-keep-filters-and-charts-in-sync.md): Dashboard filters, date ranges, and drill-downs now carry through more reliably. See what changed in Sift AI and how it helps social care teams. - [Translate the messages that need it](https://www.getsift.ai/changelog/2026-10-06-translate-the-messages-that-need-it.md): Translation is decided per message instead of for the entire thread. See what changed in Sift AI and how it helps social care teams. - [Agents can read Listening videos](https://www.getsift.ai/changelog/2026-10-02-agents-can-read-listening-videos.md): Sift can use video content when analyzing supported Listening posts. See what changed in Sift AI and how it helps social care teams. - [Find Listening posts by author and engagement](https://www.getsift.ai/changelog/2026-10-02-find-listening-posts-by-author-and-engagement.md): Use more author information and engagement filters to narrow a conversation. See what changed in Sift AI and how it helps social care teams. - [See the conversation around a post](https://www.getsift.ai/changelog/2026-10-02-see-the-conversation-around-a-post.md): Listening shows available parent posts and replies in the detail panel. See what changed in Sift AI and how it helps social care teams. - [Explore Listening in dashboards](https://www.getsift.ai/changelog/2026-09-22-explore-listening-in-dashboards.md): Use dashboard views to examine conversations Sift finds in Listening. See what changed in Sift AI and how it helps social care teams. - [See a case’s queue at a glance](https://www.getsift.ai/changelog/2026-09-22-see-a-case-s-queue-at-a-glance.md): Cases show their queue with a recognizable color and icon. See what changed in Sift AI and how it helps social care teams. - [Watch a dashboard come together](https://www.getsift.ai/changelog/2026-09-22-watch-a-dashboard-come-together.md): SiftGPT can show dashboard widgets as it builds them. See what changed in Sift AI and how it helps social care teams. - [All 185 changelog entries](https://www.getsift.ai/changelog.md): the full listing ## Blog - [Blog](https://www.getsift.ai/blog.md): Insights on AI-powered social customer service, social media analytics, social listening, and community operations. ## Optional - [Privacy Policy](https://www.getsift.ai/privacy-policy.md): Read how Sift AI collects, uses, stores, and shares personal information, including Google user data. - [Terms of Service](https://www.getsift.ai/terms-of-service.md): Read the terms that govern access to and use of Sift AI's services. ## Machine-readable - [Full content](https://www.getsift.ai/llms-full.txt): core pages and recent posts in one file - [Markdown catalog](https://www.getsift.ai/api/md/_catalog): every page with a markdown version - [Sitemap](https://www.getsift.ai/sitemap.xml) - [AI usage policy](https://www.getsift.ai/ai.txt)