Organize service reports
Classify conversations about service interruptions and route them to the team that can investigate.
Agents for service and support.
Sift agents organize service and account conversations, prepare replies, and route work to the people who can help.
SYour workspaceExample workspace
Inbox All conversations
Service report
Is service down in my area? I've been offline since this morning.
Draft for review Billing question
Can someone explain the change on my latest bill?
Reply ready Service feedback
Thanks for helping me get back online today.
Positive feedbackAgent activity Example
Customer message
“Is service down in my area? I've been offline since this morning.”
Classified and routed
Contact reason · Service issue
Team · Support
Suggested reply For review
We're sorry you're having trouble. Please send us a private message so our team can help you check.
An example of Sift agents at work.
Agents work across your conversations.
Service reports, billing questions, and feedback.
Bring in account support
Flag billing or account questions for a teammate when a customer needs account-specific help.
Prepare replies at scale
Draft from your guidance and choose which replies need a person to review them.
Track recurring issues
Use SiftGPT to compare topics over time and follow a trend back to its source conversations.
Ask your agents. See the source.
Use SiftGPT to investigate feedback, build custom dashboards, and schedule briefings. Open the conversations behind an answer.
Explore customer insights ↗SSiftGPTExample
What are customers asking about in these conversations?
SiftGPT
One customer reports being offline, another asks about a bill, and a third thanks the team for restoring service.
Illustrative answer from example conversationsCustom dashboardService and support
Track conversations by topic
Service reportBilling questionService feedback
Your agents. Your rules.
Send account-specific questions to support. Choose which replies need a person to review them.
Put your social agents to work.
See Sift with your team’s conversations in mind.
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