Give an agent a recurring task and bring its results to your team.
Find the events behind the conversation, and put an agent on a recurring task.
Highlights
Manage agents in one place, add images to drafts, and keep more context with each case.
Highlights
Sift can extract image text and transcribe speech in videos and voice notes.
Highlights
Explore competitor activity and bring supported TikTok conversations into your inbox.
Highlights
Explore conversations by author and engagement, with more of the thread close at hand.
Watch SiftGPT build dashboard widgets and explore Listening in dashboards.
Follow case activity, choose moderation actions, and keep SiftGPT working when you leave.
A clearer dashboard editor, a simpler SiftGPT home, and more visible agent activity.
Highlights
SiftGPT moved deeper into Explore and gained a public path for sending workflow events to other systems.
Highlights
This push made customer work easier to classify, find, and scan at a glance.
Analytics now keeps more of the question intact as a team moves from a number to the records behind it.
Highlights
Shared Outlook mailboxes, Slack surfaces, and team notification routing make the workspace easier to connect to the way a team already works.
This update brought Pages briefings, AI dashboard questions, clearer tags, and a steadier inbox foundation together.
This update tightened the path from a saved question to a useful view and brought more Facebook conversation types into Care.
Sift added more ways to bring community work in, understand team time, and start a weekly review from a ready-made report.
Sift connected charts, briefings, alerts, and review work so teams can move from a signal to a decision with less friction.
Highlights
Analytics and workspace updates made saved views, charts, and dashboard data easier to use across screens.
Care work gained a denser rail view, clearer tags, and more ways for saved searches to drive follow-up work.
This push gave teams more control over statuses, channel setup, and the history behind AI-driven work.
Highlights
Review work, notifications, and AI drafts now meet in a more focused workflow.
Sift connected user history, queue-specific business hours, workflow usage, and reusable language into a more complete operating surface.
Saved searches, My Cases, and response-aware filters made it easier to move between a team view and the work one person owns.
Briefings and synthesis kept getting more useful for teams that need scheduled, branded, and multilingual customer intelligence.
Sift made it easier to deliver a briefing, recognize it in email, and ask the next question about a chart.
Threads replies and clearer routing policy brought another conversation surface into the same operating model.
The settings shell, briefing first run, language context, and reply guidance all became easier to use together.
SiftGPT, charts, briefings, and search gained stronger continuity across a longer investigation.
Queue managers gained a clearer review surface while analytics brought segments, risk, lifecycle, and sentiment into one place.
Sift expanded the inbox across Discourse, Higher Logic, app reviews, and richer community replies.
The workspace gained an AI dashboard starting point, saved inbox views, channel context, and image replies on supported platforms.
The assistant gained inline analytics, a connected-tool path, and better context around the channel being investigated.
These updates brought together priority routing, YouTube, Telegram, filtered webhooks, AI replies, and the activity story around each conversation.
Highlights
See how Sift can work for your team.