Sort player feedback
Separate bug reports, gameplay feedback, and questions using the categories your team chooses.
Agents for your player community.
Sift agents find conversations across your connected communities, route issues to the right team, and help you understand player feedback.
SYour workspaceExample workspace
Inbox All conversations
Bug report
The game crashes when I equip the new item.
Draft for review Gameplay feedback
The latest update made this level much more fun.
Tagged · Feedback Safety concern
I'm seeing repeated harassment in the lobby.
Routed to SafetyAgent activity Example
Customer message
“The game crashes when I equip the new item.”
Classified and routed
Contact reason · Bug report
Team · Engineering
Suggested reply For review
Thanks for flagging this. Can you share your platform and the item name so we can investigate?
An example of Sift agents at work.
Agents work across your conversations.
Player questions, bug reports, and feedback.
Bring in the right team
Route reports to Engineering or Safety with the original conversation attached.
Reply with context
Prepare responses from your guidance and let teammates review them before sending.
Follow the conversation
Ask SiftGPT what players are saying after an update and build a dashboard of the themes.
Ask your agents. See the source.
Use SiftGPT to investigate feedback, build custom dashboards, and schedule briefings. Open the conversations behind an answer.
Explore customer insights ↗SSiftGPTExample
What are players talking about in these conversations?
SiftGPT
A player reports a crash, another likes the updated level, and a third reports harassment in the lobby.
Illustrative answer from example conversationsCustom dashboardPlayer feedback
Track conversations by topic
Bug reportGameplay feedbackSafety concern
Your agents. Your rules.
Route safety reports to your safety team for review. Choose which other replies agents can send.
Put your social agents to work.
See Sift with your team’s conversations in mind.
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