Agents alert your team in Slack and answer questions there.
Connect Slack to get workflow and AI goal alerts in channels, personal DMs from the Sift bot, and SiftGPT answers about your customer data. You can also track Slack channels as conversations in Sift.
WWanderlyExample workspace
#social-care
3 conversations need a person: 2 refunds, 1 VIP complaint.
- Pulled in from Slacknow
- Triage agent tagged Agent summary2s
- Posted to Slack4s
Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.
What Sift handles on Slack
Comes into Sift
- Questions to the SiftGPT botBy mention or DM
- Channel messagesOptional, from channels you pick
Goes back out
- Workflow and AI goal alertsTo the channel you choose
- Personal notification DMs
- SiftGPT answers in a thread
What agents do with it
01
Ask SiftGPT
Ask what customers talk about most or how sentiment is trending, then follow up in the thread.
02
Workflow alerts
Workflows and AI goals post to the Slack channel set in their notification step.
03
Personal notifications
Each teammate chooses which events reach them as a Slack DM.
Set it up
- Open Settings, then Integrations, then Slack, and click Add workspace.
- Choose Full access for alerts and the bot, or Chat only for the bot.
- Pick a Slack destination in each workflow’s notification step.
- Mention the Sift bot or DM it to ask a question.
Works alongside
All 28 integrations →Put agents on Slack.
We will connect your Slack account and show the agents working on real conversations.