Find what matters
Evaluate incoming messages for relevance and actionability. Choose a filtering strategy, disable automatic closing, or exempt selected conversations.
See filtering controls ↗One workspace. A team of agents for social.
Sift brings your social and community conversations together. Agents sort the noise, work toward your goals, and bring your team in when a person is needed.
Social workspaceIllustrative example
Inbox All channels
Delivery question
My order hasn't arrived. Can you help?
Needs a person · Draft ready Product feedback
The new update is much easier to use.
Tagged · Feedback Repeated promotion
Unrelated promotional message
Filtered · Low relevance Delivery questionNeeds review
My order hasn't arrived. Can you help?
Agent summary
A customer is asking about a missing order. Route to the support team for follow-up.
Suggested reply
I'm sorry your order hasn't arrived. Please send us your order details in a private message and we'll take a look.
Review draft →An illustrative workflow. Your queues, rules, and channels are configured for your team.
From a crowded feed to a clear next step.
Every conversation arrives with a different need. Sift helps decide what deserves attention, where it belongs, and what should happen next.
Work toward a goal
Give a goal agent an outcome and define the actions it can take. It can select an applicable goal or abstain when the conditions are not met.
Explore automation ↗Bring in your team
Route a conversation with context, prepare a reply from your knowledge and voice, or use configured automation where it fits.
See how drafts work ↗Set a goal for less to review.
A team might aim to reduce the conversations requiring manual review by 80%. Sift helps you tune filtering and automation around the work that matters to your team.
This is an illustrative goal, not a promised result. Your actual reduction depends on your incoming messages, rules, and review choices.
Explore social support ↗ ILLUSTRATIVE TEAM GOAL
100incoming conversations
20targeted for manual review
Set the goal. Review the results. Adjust your rules.
One system, across the work.
Choose where to start. Your team can connect channels, bring in its knowledge, and use the same conversation context across workflows.
Social support
Triage messages, prepare replies, and route sensitive cases with context.
Explore social support ↗Community care
Bring questions, conversations, and feedback from connected communities into the team's workflow.
Explore community care ↗Customer insights
Find themes and sentiment, ask questions, and inspect the conversations behind an insight.
Explore customer insights ↗Social engagement
Find relevant conversations and prepare replies for the team to review.
Explore social engagement ↗AI assistant access
Connect Claude, ChatGPT, or another AI tool to Sift. It only sees what your access rules allow.
See agent access ↗Connected channels
Connect social, messaging, review, and community sources. Available actions vary by integration.
See integrations ↗Give your team space to do the human work.
See how Sift can fit your channels, workflows, and goals.