Agents route Gainsight community topics to the right team.
Connect your Gainsight community and Sift brings articles, conversations, questions, ideas, and product updates into the inbox with their replies. Your team answers from Sift, as a shared author or as themselves.
WWanderlyExample workspace
kai_dev
Is there a way to export my saved trips? Couldn't find it in settings.
- Pulled in from Gainsightnow
- Triage agent tagged How-to question2s
- Answer drafted4s
Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.
What Sift handles on Gainsight
Comes into Sift
- Articles, questions, and ideas
- Conversations and product updates
- Replies on every topic
Goes back out
- Reply on a topicAs the connected author or yourself
What agents do with it
01
Triage and route
Workflows act on category, sentiment, tag, and language.
02
Auto-reply bots
Your team sets up bots for common community questions.
03
Reply as yourself
Each teammate can link their own Gainsight user so replies carry their name.
Set it up
- Open Settings, then Integrations, then Gainsight.
- Enter the client ID and secret from your Gainsight admin panel.
- Pick the US or EU region for your tenant.
- Assign each community to a queue if you want routing.
Works alongside
All 28 integrations →Put agents on Gainsight.
We will connect your Gainsight account and show the agents working on real conversations.