Agents route Higher Logic discussions and tag them for you.
Connect a Higher Logic community and Sift brings discussions, replies, private messages, and staff mentions into the inbox. Your team replies or sends a private message, and workflows tag discussions as they arrive.
WWanderlyExample workspace
kai_dev
Is there a way to export my saved trips? Couldn't find it in settings.
- Pulled in from Higher Logicnow
- Triage agent tagged How-to question2s
- Answer drafted4s
Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.
What Sift handles on Higher Logic
Comes into Sift
- New discussion threads
- Replies, including nested replies
- Private messagesSent through the community
- Mentions of staff accounts
Goes back out
- Reply in a thread
- Send a private message
- Add or set tags on a discussion
What agents do with it
01
Triage and route
Workflows act on community, sub-community, sentiment, keyword, and tag.
02
Tag automatically
A workflow can tag a discussion, such as billing, when it matches a keyword.
03
Auto-reply bots
Your team sets up bots for common questions.
Set it up
- Open Settings, then Integrations, then Higher Logic.
- Enter your community URL and an admin API token.
- Pick the communities and sub-communities Sift should watch.
- Assign each community to a queue if you want routing.
Works alongside
All 28 integrations →Put agents on Higher Logic.
We will connect your Higher Logic account and show the agents working on real conversations.