Sift AI
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Agents route Discourse topics so your team can reply from Sift.

Connect a Discourse community and Sift brings new topics, replies, and private messages into one inbox. Your team replies, closes or reopens topics, and flags posts from Sift.

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WWanderlyExample workspace
kai_dev

Is there a way to export my saved trips? Couldn't find it in settings.

  1. Pulled in from Discoursenow
  2. Triage agent tagged How-to question2s
  3. Answer drafted4s
Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.

What Sift handles on Discourse

Comes into Sift

  • New topicsFrom all monitored categories
  • Topic replies and edits
  • Private messagesSent to the Sift agent user
  • Status changesClose, archive, and trash

Goes back out

  • Reply in a topicAs the Sift agent user
  • Close or reopen a topic
  • Flag a post for moderationNeeds the post_actions scope

What agents do with it

01

Triage and route

Workflows act on category, author, trust level, keyword, and sentiment.

02

Know who is asking

Each post carries the author’s email, trust level, and admin flag, so staff and new accounts can route differently.

03

Auto-reply bots

Your team sets up bots for common questions.

Set it up

  1. Create a Sift agent user in Discourse with admin or moderator rights.
  2. Generate an API key scoped to that user with the scopes in the docs.
  3. Add a webhook in Discourse that points to Sift.
  4. Paste the API key and community URL into Sift.

Works alongside

All 28 integrations →
DiscordSupport your community without losing the thread. GainsightConnect your customer community to your team. Higher LogicBring community discussions into the inbox. CannyBring product feedback into the same view as support.

Put agents on Discourse.

We will connect your Discourse account and show the agents working on real conversations.

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