Agents watch your Telegram groups and channels for you.

Connect Telegram accounts, a bot, or both. Sift monitors your groups and channels, opens private support chats with /sift, and lets your team reply in the thread and ask for a rating at close.

Book a demo Read the setup guide

WWanderlyExample workspace

Jonah P.

Hi, I need to change the name on my booking before tomorrow.

Pulled in from Telegramnow
Triage agent tagged Change request2s
Routed to Care4s

Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.

What Sift handles on Telegram

Comes into Sift

Group messagesThreads and replies
Channel messages
Private chats opened with /siftThrough the bot
CSAT button replies
Message historyPulled on request

Goes back out

Reply in a group or channelAs your account or the Sift bot
Reply in a /sift chatAs a DM from the bot
CSAT prompt at closeButton based

What agents do with it

Triage and route

Workflows act on group, sender, and keyword, and send each message to the right team.

Support without the noise

Members type /sift in a group to open a private chat that becomes its own ticket.

Auto-reply bots

Your team sets up bots for common questions.

Manage many chats

Monitor, ignore, tag, or add a teammate to many chats at once.

Set it up

Open Settings, then Integrations, then Telegram.
Add an account by scanning the QR code in Telegram, or paste a bot token from BotFather.
Add the bot to the groups and channels you want monitored.
Assign each group or channel to a queue if you want routing.