Agents keep Outlook email replies on the same conversation.
Connect an Outlook or Microsoft 365 mailbox so your team can reply to email conversations, such as form submissions, from Sift. Customer replies come back to the same conversation in real time.
WWanderlyExample workspace
nina@example.com
Following up on my refund from last week. Any update?
- Pulled in from Outlooknow
- Triage agent tagged Refund2s
- Reply drafted4s
Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.
What Sift handles on Outlook
Comes into Sift
- Customer repliesIn real time, on conversations Sift started
Goes back out
- Email replies from your mailbox
- Shared or service mailboxesWith app credentials
- Signature per inbox
What agents do with it
01
Answer form submissions
Reply by email to a form submission that captured an address.
02
Keep the thread together
When the customer answers, the reply appears on the same conversation.
Set it up
- Open Settings, then Integrations, then Microsoft Outlook.
- Click Add account and sign in, or connect with app credentials from Microsoft Entra.
- Accept the mail read and send permissions.
- Click Connect inbox on the account.
Works alongside
All 28 integrations →Put agents on Outlook.
We will connect your Outlook account and show the agents working on real conversations.