Agents analyze conversations from your own tools.

Import customer content from your portal, feedback system, or other tools with a source-scoped API key. Sift analyzes each conversation, and your team can claim, tag, and update it like any other.

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WWanderlyExample workspace

Support form

Order #4821 arrived damaged. Photos attached.

Pulled in from Custom APInow
Triage agent tagged Damaged item2s
Routed to Care4s

Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.

What Sift handles on Custom API

Comes into Sift

Items, one at a time or in batches
Authors, channels, and tags
Custom fieldsMapped to registered Sift fields
Threads and replies

What agents do with it

Analyze every item

Sift generates titles, summaries, and sentiment for imported content.

Work the queue

Moderators claim, tag, and change the status of imported conversations.

Track each import

Receipts show whether an item is stored and whether analysis is done.

Set it up

Open Settings, then Connections, then Integrations, then Custom API, and add a source.
Add channels or tags, and map any custom fields.
Create an Import key and store the secret in your tool.
Copy the endpoint and send your first item.

Import one item

curl --fail-with-body -X POST \
  "https://api.getsift.ai/v0/sources/$SIFT_SOURCE_ID/items" \
  -H "X-API-Key: $SIFT_IMPORT_KEY" \
  -H "Content-Type: application/json" \
  --data-binary @item.json

Works alongside

All 28 integrations →

Custom FormBring customer feedback in from your own form. SlackKeep your team informed where it works. SalesforceConnect customer conversations to your CRM.

Put agents on Custom API.

We will set up Custom API with you and show the agents working on your data.

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