Agents route form submissions like any other conversation.
Build a hosted form and share its link anywhere. Each submission becomes a conversation in Sift, routed and analyzed like the rest, and your team can reply by email when the form captured an address.
WWanderlyExample workspace
Support form
Order #4821 arrived damaged. Photos attached.
- Pulled in from Custom Formnow
- Triage agent tagged Damaged item2s
- Routed to Care4s
Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.
What Sift handles on Custom Form
Comes into Sift
- Form submissionsText, select, checkbox, and more
- CSAT ratings and feedbackUpdate the original conversation
- Image, video, and audio files
Goes back out
- Reply by emailWhen the form captured an email
- Add an image to an email reply
What agents do with it
01
Route by field
Send bug reports to engineering and sales leads to RevOps based on form fields.
02
Auto-reply bots
Your team sets up bots for acknowledgements or common questions.
03
Collect CSAT
Rating fields on a closed conversation update it instead of creating a new one.
Set it up
- Open Settings, then Content Management, then Forms, and click Create Form.
- Add fields, mark required ones, and set conditional logic.
- Make email required if you want to reply by email.
- Copy the hosted link to share or embed.
Works alongside
All 28 integrations →Put agents on Custom Form.
We will set up Custom Form with you and show the agents working on your data.