Capture the thread
Bring in messages from opted-in channels, thread replies, forum posts, and DMs to the bot.
Make room for better Discord conversations.
Bring selected channels and support threads into Sift. Route questions, review context, and reply without losing the thread.
Discord supportIllustrative example
SUPPORT QUEUE
Help with account access#support · Open
Question about setup#help · In progress
Feedback on exports#community · Open
DISCORD THREAD
Help with account access
Community member: “I can't find the setting to update my email.”
Account Support queue
AI-assisted draftYou can update your email from account settings. I can
walk you through it.
Review and send Turn a fast-moving channel into manageable work.
The Sift bot connects the channels you choose. Your team can keep the conversation in context.
Open a support ticket
A Discord support panel lets a member create a private thread that becomes a ticket in your queue.
Reply in context
Respond in a channel or thread from Sift. The reply posts to Discord as the Sift bot.
See what moves your community.
Find the questions, feedback, and sentiment behind a busy server. Explore topics in AI Analytics and open the conversations behind them.
- Follow recurring questions and product feedback
- Use channel, server, and role context to route work
- Give moderators possible spam to review
ILLUSTRATIVE COMMUNITY SIGNALS
#helpQuestions that need an answerRoute to support ↗
#feedbackIdeas worth keeping in viewExplore topics ↗
#communityPossible spamSend for review ↗
Route the question. Review the answer.
Use queue rules to direct work. Your team can draft a reply with AI using your knowledge base and conversation history, then review and edit it before sending.
Configured auto-reply bots are a separate option for common questions and acknowledgements.
Conversation detail
DRAFT REPLY
Start with the right context
Knowledge base + thread history + voice and tone
Suggested responseHere's where to find your account settings.
Person reviews before send Let agents help with the queue.
Set an AI Goal to classify or route conversations. Inspect the run and see when the agent abstains. Use fixed-step automations for repeatable actions such as tags and notifications.
- Route support questions
- Flag content for moderation review
- Keep the team informed
Goal activity
RECENT OUTCOMES
Account questionRouted to support
Unclear conversationAbstained · Needs review
Possible spamModeration flag
Know what your connection includes.
Discord voice and stage audio are not ingested. Messages from before the bot joined are not available. Each connected server has its own profiles.
See Discord capabilities and limits →Make every question easier to find.
See Sift for your Discord community.
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