Use cases

• Social support Answer customers on every channel
• Community care Keep communities answered and safe
• Customer insights Turn conversations into trends
• Social engagement Join the conversations that matter
• Product overview How the pieces fit together

Platform

• Inbox
• Workflows
• Analytics
• Listening
• People
• Moderation
• Quality & CSAT
• Security & admin

Channels

• X
• Instagram
• TikTok
• YouTube
• Discord
• WhatsApp
• Slack
• App Store

Built into Sift

• AI triage Score, summarize, tag, and filter every message.
• AI replies Drafts in your voice, grounded in your knowledge.
• SiftGPT Ask your data, get answers with sources.
• Scheduled agents Daily briefings and weekly reports.
• Knowledge base The facts your agents answer from.

Use Sift from your AI

• Claude
• ChatGPT
• Codex
• Cursor
• Gemini CLI

Developers

• MCP server ↗
• REST API ↗
• Agent guide ↗
• Webhooks ↗
• llms.txt

Free tools

• Social listening report Monitor my brand
• Share of voice See how I compare with competitors
• Social care audit Answer customers faster on X
• Sentiment analyzer Understand comments or reviews
• Engagement rate calculator Benchmark an account's engagement
• Hashtag generator Reach more people with a post

Compare

• Sift vs Sprinklr The Sprinklr alternative for social care
• Sift vs Sprout Social The Sprout Social alternative for social care
• Sift vs Hootsuite The Hootsuite alternative for social care

Learn

• Documentation ↗
• Trust center ↗
• Changelog

Explore

• Sift vs Sprinklr
• Sift vs Sprout Social
• Sift vs Hootsuite
• Blog

Free tools

• Social listening report
• Share of voice
• Social care audit
• Sentiment analyzer
• Engagement rate calculator
• Hashtag generator

Trust

• Privacy policy
• Terms of service

Company

• Contact us
• Pricing
• For AI agents