Agents route Google Play reviews and help you reply.
Connect your apps through Google Play Console and Sift brings reviews into one inbox. Use rating, device, and version to organize feedback, and post developer replies from Sift.
WWanderlyExample workspace
★★☆☆☆ · Priya
App crashes every time I open the map on Android 15.
- Pulled in from Google Playnow
- Triage agent tagged Bug report2s
- Escalated to Product4s
Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.
What Sift handles on Google Play
Comes into Sift
- Reviews and ratings
- Reviewer language and country
- Device model and app version
- Edited reviewsUpdate the existing item
Goes back out
- Post a developer reply
What agents do with it
01
Spot device-specific bugs
Workflows act on device, version, and keyword to find bugs tied to one phone.
02
Catch rating drops
Route low ratings to the right team as they arrive.
03
Auto-reply bots
Your team sets up bots for common questions or off-hours acknowledgements.
Set it up
- Open Settings, then Integrations, then Google Play.
- Sign in with a Play Console account that has the Reply to reviews role.
- Pick the apps Sift should monitor.
- Choose how far back to pull history.
- Assign each app to a queue if you want routing.
Works alongside
All 28 integrations →Put agents on Google Play.
We will connect your Google Play account and show the agents working on real conversations.