Social Care,
Orchestrated.
AI that empowers your team, not replaces it. Every signal is processed, prioritized, and prepped for human decision.
AI-Powered Social Care
Intelligent Noise Filtration
Sift filters the static so you can focus on the signal. Irrelevant mentions are auto-archived, while critical conversations are surfaced instantly.
Human-Verified Resolution
Accelerate your workflow with AI-drafted replies and actions. Your team reviews, refines, and approves—ensuring every interaction is perfect.
Context-Aware Routing
Complex problems need the right human touch. Sift analyzes intent and routes issues to the exact team member best equipped to handle them.
Never Miss a
Single Beat.
Gather Every Signal
As soon as a new message arrives, Sift auto-assigns it in your Inbox, surfacing the most urgent items at the top.
Full Context Replies
Dive into any action with full context. Send replies directly from Sift, use saved responses, and escalate cases instantly.
Automated Feedback
When you're done, resolve with a click. Feedback collection is automated. Everything is logged and easy to manage.
SOCIAL CARE AT SCALE
Advanced Queue Management
Set up custom queues using saved searches, tags, and source channels. Prioritize queues so critical actions always go to the right place first.
Case Collaboration
Add internal comments, detailed case notes, and tag teammates for visibility. All activity and status changes are accessible.
Automated Actions
AI not only tags and summarizes, but can filter out irrelevant cases confidently, reducing manual work and keeping your queue clean.
Your Social Ops Edge.
Integrated Case History
Agents and managers can see every prior message, action, or resolution for a user or thread. No more digging through multiple tools.
Saved Responses & Automation
Speed up replies with shared team templates and saved responses. Handle routine actions with a click, freeing your agents.
Smart Escalation Logic
Issues and tasks are escalated instantly to the right teammate, department, or leadership—no manual triage required. Everything stays in sync.
Social Care Directly in Slack
Receive live notifications and evolving summaries as actions progress. Respond, assign, and resolve cases without ever leaving Slack.