Operate with
Intelligence
Deep intelligence meets human judgment. Sift Agents monitor, analyze, and draft—so your team can validate and execute with precision.
The Modern Way to Manage
Social & Community at Scale
Social Care & Operations
Automatically detect and prioritize customer needs across all channels. Respond, assign, and resolve tasks from Slack, Discord, or directly within Sift—so nothing gets missed and your team stays on point.
Operational Intelligence
Turn real-time intelligence into immediate action. Instantly analyze sentiment, spot emerging trends, and identify key topics—powering your team to operate at scale without missing a beat.
Community Support
Track every thread, flag open questions, and empower your team to deliver rapid, high-quality support. Sift can even handle the response on your behalf. Now, no message goes unaddressed.
A Simple, Powerful
Resolution Process.
Surface What Matters
Sift monitors every channel, filtering noise to surface only the conversations that drive value.
Context-Rich Routing
AI classifies intent and routes complex issues to the right human, equipped with full context.
Resolution with Control
Review AI-drafted actions and resolve with a single click. Efficiency without losing control.
PLUG AND PLAY BY DESIGN
Multilingual & Multimodal
Understand and act on conversations with any language, image, or emoji.
Custom Dashboard & Alerts
Receive real-time notifications on what matters most: major trends and shifts in sentiment.
Seamless Integrations
Sync bidirectionally with X, Instagram, Facebook, and more. Sift AI fully adapts to your workflow.
Did Someone Say
AI Agents?
Listening Agent
Scans every message across all your channels: X, Instagram, Facebook, and more. Detects questions, pain points, praise, and potential issues, even when buried in slang, memes, or sarcasm.
Intelligence Agent
Powers your decision-making by surfacing emerging topics, sentiment trends, and root causes. Chat directly with your Intelligence Agent to operationalize data into immediate strategy.
Operations Agent
Your routing and triage expert. Automatically tags, prioritizes, and routes every issue to the right team: Support, Product, Engineering based on urgency.
Support Agent
This AI agent can actually send responses on your behalf. Answers routine questions automatically, resolves common issues, and notifies your team.
Agent & Action Review
Automatically track every agent’s performance and the outcomes of each action. No spreadsheets or manual audits required in your workflow.
Custom AI Agents
Define completely custom agents to do whatever tasks you need. From preventing leaking PII to reviewing posts, the power is in your hands.